Initiating a Return

Ensure you meet our return criteria.

Use our Contact Us page, providing:

• Order number
• Address
• Purchase date
• Products to be returned
• Reason for return
• Product condition

Our team will guide you through the return process.

Once we receive and inspect your return, we'll process your refund.

Return Processing

Refunds might take up to 90 days and will be processed through your credit card. All associated costs with the return are your responsibility.

Non-Returnable Items

We might decline returns for products:

• Stated as non-returnable.
• Not adhering to our return conditions.

For questions on our return policy, please contact our team at care@llyricsoap.com.

Shipping & Returns

At Llyric Soap & Salve, we strive for seamless ordering and efficient delivery. Below are our shipping guidelines.

• Shipping Methods & Rates
• Checking Order Status
• Modifying Submitted Orders
• Addressing Order Issues
• Process for Returns & Exchanges
  

SHIPPING METHODS & RATES

Orders are dispatched on business days (Monday-Friday, excluding public holidays) via Ninjavan. Standard shipping typically takes 3-5 business days.

If a delivery attempt fails twice or more due to your absence, a re-delivery fee of S$5 will apply.

ORDER STATUS

Orders made on business days (Monday-Thursday) will be processed the following workday. Those made over the weekend will be addressed on Monday. For order-related queries, reach out to us at care@llyricsoap.com.

MODIFYING ORDERS

Unfortunately, once an order is placed, we cannot make changes. If you have concerns about your order,
please contact us at care@llyricsoap.com and we'll assist you.

ADDRESSING ORDER ISSUES

For problems like missing or damaged items, please email us at care@llyricsoap.com with your order number. We're dedicated to resolving your issues swiftly.

RETURNS & EXCHANGES

We're committed to ensuring our customers are satisfied. If you're not happy with a purchase, you can return it for a full refund within 30 days, given:

• The item was bought on our website.
• The product is in its original condition: unopened and unused.
• Returns must be accompanied by a clear copy of the original receipt.
• If bought as a set, the entire set must be returned.
• Purchases with vouchers are not eligible for exchange or returns.

For exchanges, conditions apply as above. Kindly note, you bear the return shipping costs.

Damaged Deliveries

For damaged products, contact us within seven days of receiving your order, ensuring you meet our return conditions.

Return Processing

Refunds might take up to 90 days and will be processed through your credit card. All associated costs with the return are your responsibility.

Non-Returnable Items

We might decline returns for products:

• Stated as non-returnable.
• Not adhering to our return conditions.

For questions on return policy, please contact our team at care@llyricsoap.com.

 

Yes we do. Kindly contact our team for more information at care@llyricsoap.com

We are very sorry that the item that you need is out of stock. Visit our website daily or follow us on socials to know about the latest updates oour collections.

We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Unfortunately, We do not know if an item will go on sale or be marked down until it actually happens.

We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section.

Please do the following:

For the billing information

• Enter your street address on Address Line 1.
• Enter your City, County or Province, and Postal Code on.
• Enter your Country for the city.
• Enter the state.
• Enter the zip code.

For the shipping information

Please enter the correct information in the appropriate field.

We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.

Yes we do! To get in contact with one of our live chat specialists, look for the Live contact us button.

To write a review, do to any product page, scroll down and you will see a button titled ‘Write a review'.

How do I unsubscribe from any of your mailing lists?

There are two quick and easy ways to unsubscribe from our mailing list.

1. Call us and one of our customer service representatives will take care of your request over the phone.
2. Email us and one of our customer service representatives will unsubscribe your email address.

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features.

For more information about how we use cookies, See Our Privacy Policy.

You will have access to the following information:

• Your Account Information
• Your Order History
• Process a Return
• Your Wish List
• Your Email Subscriptions
• Your Coupons and Gift Certificates
• Frequently Asked Questions: Order Status